![]() Reply from Wondershare Recoverit Apr 6, 2023 Hopefully, you'll go back to us in the near future! Definitely, we'll do our best to further improve it and add more powerful features. To take care of your concern, we processed a refund for you. It is regret to know that this product doesn’t live up to your expectations at present. Your patience is highly appreciated! - Thanks for taking the time to update your experience. ![]() As you've already contacted us, would you please update your order number or ticket number here? Our senior support team will further investigate it and then evaluate your refund request accordingly. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. For your case, please allow us to explain it in more detail and see how we could assist you further. Wondershare values each customer's benefits and we'll do our best to help you out. I understand your feeling, and it would be very depressing when you are unable to recover files in the way you expected. Reply from Wondershare Recoverit Updated Apr 19, 2023
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